Shipping policy
At Urban Style, we aim to make your shopping experience as smooth and transparent as possible.
This Shipping Policy applies to orders placed through urbanstyleus.com.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Processing time does not include weekends or public holidays.
During peak periods, promotions, or high order volume, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Free U.S. Shipping
We currently offer Free Standard Shipping within the United States on eligible orders.
Customers do not need to select a shipping carrier at checkout. We may choose the most appropriate carrier based on your delivery location and available shipping services.
Estimated Delivery Time
Estimated delivery time is:
Processing: 1–3 business days
Shipping: approximately 6–10 business days
Estimated total delivery time:
7–13 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on:
- Shipping carrier delays
- Weather conditions
- Peak shopping periods
- Holidays
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
You can track your order using the tracking link included in your shipping confirmation email.
If you have not received tracking information after your order has been processed, please contact us at:
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If you notice an error, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Urban Style is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
Cancellation requests may be accepted within 12 hours of purchase, provided the order has not already entered processing or shipped.
Once an order has been processed or shipped, it can no longer be canceled.
If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
Delayed Orders
Occasional delivery delays may occur due to circumstances outside our control.
If your order appears significantly delayed, please contact us and we will help review the available tracking information.
Please note that estimated delivery dates are not guaranteed.
Delivered but Not Received
If tracking shows your order as delivered but you cannot locate the package, please:
- Check around your property and designated delivery areas
- Ask household members or neighbors
- Review the tracking details
- Contact the shipping carrier if additional delivery information is available
If you still cannot locate your package, contact us at:
We will do our best to assist you with the available shipping information.
Lost or Damaged Packages
If your package arrives damaged, or there appears to be an issue with your delivery, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Photos or video where applicable
Damaged product claims will be handled according to our Return & Refund Policy.
Shipping Restrictions
At this time, Urban Style is focused on shipping within the United States.
Available shipping destinations are determined at checkout.
Contact Us
If you have any questions regarding your order, shipping status, or delivery, please contact us:
Urban Style
Website: urbanstyleus.com
Email: support@urbanstyleus.com