Refund policy
At Urban Style, we want you to feel confident shopping with us. If your order isn’t quite right, we’re here to help.
30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn, except for trying on for fit
- Unwashed
- Free from stains, odors, makeup, deodorant marks, or damage
- In its original condition
- Returned with all original tags attached
- Returned in the original packaging when possible
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
We cannot accept returns for:
- Items showing signs of wear
- Washed or altered items
- Items with stains, odors, makeup, or other signs of use
- Items with missing tags
- Final sale items, when clearly marked as final sale at the time of purchase
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
Once reviewed and approved, we will provide an appropriate solution, which may include a replacement or refund.
Damage caused by wear, misuse, washing, alterations, or improper care is not considered a product defect.
How to Request a Return
To start a return, contact us at:
Please include:
- Your order number
- The item you would like to return
- Reason for the return
- Photos, if the item is damaged or defective
If your return is approved, we will send you return instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- Urban Style is not responsible for return packages lost in transit
If we made an error with your order or the item is confirmed defective, we will provide an appropriate return solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to your original payment method
- Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued
Processing times may vary depending on your bank or payment provider.
Shipping charges, if any were paid, are non-refundable unless the return is due to an error on our part.
Exchanges
If you need a different size or color, please contact us at support@urbanstyleusa.com.
Availability cannot be guaranteed.
In some cases, the fastest option may be to return the original item and place a new order for the preferred size or color.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We cannot guarantee changes or cancellations once an order has entered processing or has shipped.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Delivered Orders
If tracking shows your package as delivered but you cannot locate it:
- Check with household members and neighbors
- Check around your property or designated delivery area
- Contact the shipping carrier for additional delivery information
Please also contact us and we will do our best to assist you.
Orders Eligible for This Policy
This Return & Refund Policy applies only to purchases made directly through Urban Style and our official website.
Contact Us
If you have questions about a return or refund, contact us at:
Email: support@urbanstyleus.com